If a student or parent has a complaint regarding an event that takes place at school or during a school sponsored activity, the student or parent should take the following steps:
- Try to resolve the problem directly with those involved, if appropriate.
- The student or parent may seek assistance from a teacher or administrator, if direct problem solving is unsuccessful or inappropriate. The teacher or administrator will assist in resolving the problem to the best of his/her ability.
- If the matter is still not satisfactorily resolved, the grievance may be taken to any board member, in writing, who will share the grievance with the whole board. The board will review the grievance and advise the student or parent of the steps to be taken based on the nature of the grievance.
The Ivy School welcomes productive problem solving and opportunities to improve our program; personal attacks on staff members or other students/families will not be tolerated. When addressing a problem experienced at the Ivy School, please be courteous and respectful. Good problem solving occurs when all parties are focused on the issue rather than on personalities.